Privacy Policy

1. Introduction

PetroBase ("Company", "we", "us", or "our") operates the PetroBase website and platform (the "Platform"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. Please read this privacy policy carefully. If you do not agree with our policies and practices, please do not use our Platform.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you provide directly, including:

• Account registration information (name, email, phone number, password)
• Profile information (profile picture, bio, job title, organization)
• Course enrollment and certification data
• Payment information (credit card, billing address)
• Communication preferences and feedback
• Support requests and inquiries

2.2 Information Collected Automatically

When you interact with our Platform, we automatically collect certain information:

• Device data (device type, operating system, browser type)
• Usage data (pages visited, time spent, features used)
• IP address and location data
• Cookies and tracking technologies
• Performance data and error logs

2.3 Third-Party Information

We may receive information from third-party sources:

• Social media data (if you sign in via Google, LinkedIn, etc.)
• Payment processor information (transaction data, verification status)
• Analytics provider data
• Communication service provider data

3. How We Use Your Information

We use the information we collect for the following purposes:

• Providing and maintaining our services
• Processing enrollments, payments, and transactions
• Sending transactional emails (confirmations, receipts, updates)
• Improving our platform and user experience
• Personalizing your learning experience
• Conducting research and analytics
• Complying with legal obligations
• Preventing fraud and security threats
• Responding to your inquiries and support requests
• Sending marketing communications (with your consent)
• Analyzing course effectiveness and student outcomes

4. Data Sharing & Disclosure

4.1 We May Share Your Information With:

• Service providers (payment processors, hosting providers, analytics services)
• Instructors and course facilitators (relevant course data)
• Other students (in collaborative learning environments, with anonymization options)
• Business partners and affiliates
• Government and law enforcement authorities (when required by law)

4.2 We Never Sell:

• Your personal data to third parties for marketing purposes
• Your email address to advertisers
• Your learning history without consent

5. Data Security

Security Measures

We implement comprehensive security measures to protect your data:

• SSL/TLS encryption for data in transit
• AES-256 encryption for sensitive data at rest
• Regular security audits and penetration testing
• Secure password hashing (bcrypt/Argon2)
• Two-factor authentication options
• Regular security training for staff
• Incident response procedures

Your Responsibility

While we work hard to protect your information, you also have a role to play:

• Keep your password confidential
• Do not share your login credentials
• Log out of your account when finished
• Report any unauthorized access immediately

6. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience on our Platform. These may include session cookies (temporary), persistent cookies (remember preferences), analytics cookies (usage tracking), and marketing cookies (with consent). You can control cookie settings through your browser settings, though some functionality may be limited if you disable cookies.

7. Your Rights & Choices

Depending on your location, you have the following rights:

• Access your personal data (right to know)
• Request correction of inaccurate information
• Request deletion of your data (right to be forgotten)
• Withdraw consent for marketing communications
• Opt out of non-essential cookies
• Request data portability (export your data)
• Lodge a complaint with regulatory authorities

8. Data Retention

We retain your personal information for as long as needed to provide services and comply with legal obligations. Course completion records are retained for 7 years for certification purposes. Account data is retained for 2 years after account deletion. You can request deletion of your data at any time, subject to legal retention requirements.

9. GDPR & International Compliance

We are committed to complying with data protection laws worldwide:

European Union: If you are located in the European Union, you have additional rights under the General Data Protection Regulation (GDPR). We comply with GDPR requirements including legal basis for processing, privacy by design, and data protection impact assessments.

California: For California residents, we comply with California Consumer Privacy Act (CCPA) requirements including rights to access, delete, and opt-out of data sales.

Other Jurisdictions: We maintain compliance with applicable privacy laws in all regions where we operate.

10. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately. Parents or guardians who believe their child has provided information can contact us at privacy@petrobase.com.

11. Third-Party Links

Our Platform may contain links to third-party websites and services that are not operated by PetroBase. This Privacy Policy applies only to our Platform. We are not responsible for the privacy practices of third-party services. We recommend reviewing their privacy policies before sharing your information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes via email or prominent notice on our Platform. Your continued use of the Platform constitutes acceptance of the updated Privacy Policy. This policy was last updated in May 2026.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: